Privacy Policy
Sure Man Ventures Ltd Trading as Cargonaija and NG CARGONAIJA LIMITED
1. Introduction
Cargonaija (“we,” “us,” or “our”) is committed to protecting the privacy of our customers (“you” or “your”). This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services. By engaging with our services, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, address, email address, and telephone number.
Transactional Information: Details about shipments, delivery addresses, and payment information.
Usage Data: Information about how you interact with our website and services, including IP addresses, browser type, and pages visited.
3. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery: To process and deliver your shipments, manage your account, and provide customer support.
Communications: To notify you about service updates, delivery statuses, and to request feedback on our services.
Marketing: To inform you about promotions, new services, or important changes, where permitted by law.
Compliance: To adhere to legal obligations and regulatory requirements.
3A. Know Your Customer (KYC) Compliance Policy
As part of our organization’s KYC (Know Your Customer) policy, we require all individuals and organizations to submit a valid form of identification prior to transacting business with Cargonaija. Acceptable documents include:
International Passport (data page)
National Identification Number (NIN) Card
Driver’s Licence
This information may be requested by our staff via WhatsApp, which serves as our main communication platform. Alternatively, customers may send their identity documents via our official email: info@cargonaija.com.
For shipments originating from Nigeria to any part of the world, the customer must ensure that:
The ID presented is valid and authentic.
The name on the ID matches the bank account name used to make payment.
This process is essential for ensuring:
Regulatory compliance
Verification of customer identity
Security screening and fraud prevention
Crime detection and protection of our supply chain
All personal data submitted under this policy will be processed in accordance with applicable data protection laws and used strictly for verification, compliance, and security purposes.
4. Information Sharing and Disclosure
We may share your personal information with:
Service Providers: Third-party vendors who assist in delivering our services, such as couriers and payment processors.
Legal Authorities: When required by law or to protect our rights and property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Objection: Object to the processing of your personal information for specific purposes.
To exercise these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and, where appropriate, notified to you by email. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@cargonaija.com
Address: Cargonaija, East Lane Business Park, Unit 6 Courtenay Road, Wembley, London, HA9 7ND
10. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can manage your cookie preferences through your browser settings.
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any linked websites you visit.
12. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered such information, we will take steps to delete it.
13. International Data Transfers
Your personal information may be transferred to and processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place to protect your data in such cases.
14. Governing Law
This Privacy Policy is intended for informational purposes only and does not create any contractual or legal rights. Any disputes arising from this policy shall be subject to applicable data protection laws.
15. Consent
By providing your personal information and using our services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.
16. Effective Date
This Privacy Policy is effective as of March 12, 2025.
Please review this policy periodically for any updates or changes.
