Customer Claim Form
To be completed by the customer at the time of shipment drop-off
To be completed by the customer at the time of shipment drop-off
Any person sending items considered to be Prohibited will be subject to their order being canceled.
Drugs*
Drugs or medicines, in any form or state, are fully restricted.
Perishable Goods*
Any product in which quality deteriorates due to environmental conditions through time, needs to be kept chilled or frozen. Such as perishable food like meat, fish, dairy products, flowers etc. are prohibited.
To view the full list of prohibited and restricted items list Click Here . Items found in any of our shipment and deemed to be prohibited can be held by us or courier partners and dealt with as see fit, including but not limited to, disposing of the item.
The services provided to us by the couriers will deliver the following items, however, you do so at your own risk.
The item will not be protected for any loss or damage, however if the item is lost within the network we will refund the cost of the carriage only.
Jewellery*
All jewellery items can be sent but are considered ‘no protection’.
To view the full list of prohibited and restricted items list Click Here. Items found in any of our shipment and deemed to be prohibited can be held by us or courier partners and dealt with as see fit, including but not limited to, disposing of the item.
* Cargo protection must be taken out for any loss to be claimed.
Items Protected For Loss Only. Items found by us or by our courier partners and deemed to be prohibited can be held by us or by our courier partners and dealt with as they see fit, including but not limited to, disposing of the item.