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Export Acknowledgement Form


IMPORTANT: This form must be read and signed BEFORE an export shipment is dispatched. It applies where Cargonaija arranges international carriage through third-party airlines, freight operators, customs brokers or courier companies such as DHL, FedEx, UPS or similar providers.

CUSTOMER & SHIPMENT DETAILS

CUSTOMER / IMPORTER RESPONSIBILITY

Yes I Understand, The customer understands that international customs and regulatory requirements are controlled by the destination country's authorities and/or the third-party carrier. Cargonaija cannot guarantee in advance that no further information will be requested after dispatch.

Yes I Understand, The customer, sender, receiver and/or importer must promptly provide all information, documents, authorisations and payments required for clearance or delivery. These may include identification, importer/tax numbers, Power of Attorney, invoices, proof of value, permits, licences, certificates of origin, health/veterinary/phytosanitary documents, FDA/USDA/NOAA or similar forms, botanical/scientific names, product composition, and any other customs or regulatory information.

Yes I Understand, The receiver/importer may also be required to pay destination customs duty, tax, brokerage, clearance, inspection, storage or other lawful charges. Unless Cargonaija expressly agrees otherwise in writing, such destination charges are not included in the original freight charge.

Yes I Understand, The customer is responsible for confirming before dispatch that the receiver/importer is willing and able to cooperate with the carrier and authorities, provide required information and documents, and pay applicable destination charges.

FAILURE TO PROVIDE REQUIREMENTS / RETURN TO ORIGIN

Yes I Understand, If the customer, sender, receiver or importer fails or refuses to provide a requested document, identification, authorisation, payment or other clearance requirement within the deadline imposed by the carrier or relevant authority, the shipment may be delayed, held, stored, returned to origin, abandoned, seized or destroyed in accordance with applicable rules.

IMPORTANT - ORIGINAL SHIPPING/FREIGHT CHARGE: Where a shipment is not delivered, or is returned to origin, because the customer, sender, receiver or importer failed or refused to satisfy an applicable customs, carrier or regulatory requirement, the original shipping/freight charge already incurred is NON-REFUNDABLE, to the extent permitted by applicable law. This is because the international carriage service and third-party carrier charges have already been incurred and those charges may not be refunded to Cargonaija.

Yes I Understand, Any additional return freight, storage, customs, brokerage, inspection, disposal or other third-party charges properly incurred because of such failure may also be payable by the customer, to the extent permitted by applicable law.

LIMITS OF THIS ACKNOWLEDGEMENT

This form does not exclude or restrict any liability or consumer right that cannot lawfully be excluded or restricted. Cargonaija remains responsible for providing its own contracted services with the standard required by applicable law. This acknowledgement is intended to allocate responsibility for customs and regulatory matters that depend on the customer, sender, receiver or importer.

CUSTOMER ACKNOWLEDGEMENT - INITIAL EACH BOX

I understand that additional documents or information may be requested after my shipment has been dispatched.

I understand that my receiver/importer may have to provide personal or business identification and customs
documentation.

I understand that destination duties, taxes, clearance, brokerage, storage or other charges may be payable
separately.

I understand that failure or refusal to meet a clearance requirement within the required deadline may cause delay, return, seizure, abandonment or destruction.

I specifically understand that if the shipment is returned or not delivered because I, the sender, receiver or importer failed or refused to meet an applicable clearance requirement, the original freight/shipping charge already incurred will not be refundable, subject to applicable law.

I confirm that I have informed the receiver/importer that they must cooperate promptly with customs, the carrier and relevant authorities.

CUSTOMER DECLARATION

I confirm that I have read this form, or it has been explained to me, before dispatch of my shipment. I have had the opportunity to ask
questions. I understand the customs and regulatory responsibilities described above, including the non-refundable freight provision
where non-delivery or return results from a failure or refusal by me, the sender, receiver or importer to satisfy an applicable clearance
requirement. I agree that this acknowledgement forms part of the terms applicable to the shipment identified below.

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We pride ourselves in providing reliable cargo and shipping services to Africa and any other destinations in the world.

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Additional Cargo Protection on All Cargonaija Cargo Services

  • Gives you Peace of Mind
  • Additional Security for your Cargo
  • Your Cargo is protected right from your doorstep to its destination.

Prohibited Items

The services provided to us by the couriers do not allow the following items on their network.

Any person sending items considered to be Prohibited will be subject to their order being canceled.

  • No animal products, Goods made from or containing animal products.
  • Any sized white goods or small appliances such as washing machines, water heaters and any similar domestic or commercial appliances.
  • Drugs or medicines, in any form or state, are fully restricted.
  • Hazardous Items*, Any goods, products or other items containing, in whole or in part, hazardous materials.
  • Liquids of all kinds are prohibited.
    Perishable Goods*, Any product in which quality deteriorates due to environmental conditions through time, needs to be kept chilled or frozen. Such as perishable food like meat, fish, dairy products, flowers, etc. are prohibited.
  • Large vehicle parts or over 15 Kg. Vehicle parts that contain fluid, oil or fumes are prohibited.
    Weapons of all kinds are prohibited.
  • Items Not Protected, The services provided to us by the couriers will deliver the following items, however, you do so at your own risk. The item will not be protected for any loss or damage, however, if the item is lost within the network we will refund the cost of the carriage only.
  • Glass items of any kind, including glassware can be sent at the risk of the sender. These items will not be eligible for protection in the event of damage.
  • Fragile materials such as bone china, fine china and porcelain are not protected for any loss or damage.
  • All jewelry items can be sent but are considered ‘no protection’.
  • To view, the full list of prohibited and restricted items list click here. Items found in any of our shipment and deemed to be prohibited can be held by us or courier partners and dealt with as see fit, including but not limited to, disposing of the item.
  • Furniture & Electricals*, Including objects such as tables, chairs, desks, beds or electronic devices. Must be within service restrictions and packaged correctly.
  • Instruments*, All Musical Instruments must be sent in a hard case and boxed. Maximum parcel protection value is up to £1,000.00 for lost items.
  • Ornaments*, Must not be made of porcelain, china or glass (non-comp items).
  • Bicycles can be sent but are not protected for damage, please ensure these are correctly packaged in a box with the wheels detached and handlebars in a straight position.
Prohibited Items
Items Not Protected
Items Protected For Loss Only
Prohibited Items

Prohibited Items

The services provided to us by the couriers do not allow the following items on their network. Any person sending items considered to be Prohibited will be subject to their order being canceled.

No animal products

Animal / Animal Related* Goods made from or containing animal products.

No appliances

Appliances* Any sized white goods or small appliances such as washing machines, water heaters and any similar domestic or commercial appliances.

No drugs

Drugs*
Drugs or medicines, in any form or state, are fully restricted.

No liquids

Liquids*
Liquids of all kinds are prohibited.

No weapons

Weapons*
Weapons of all kinds are prohibited.

No hazordous materials

Hazardous Items*
Any goods, products or other items containing, in whole or in part, hazardous materials..

No perishable goods

Perishable Goods*
Any product in which quality deteriorates due to environmental conditions through time, needs to be kept chilled or frozen. Such as perishable food like meat, fish, dairy products, flowers etc. are prohibited.

No engines

Vehicle Parts*
Large vehicle parts or over 15 Kg. Vehicle parts that contain fluid, oil or fumes are prohibited.

To view the full list of prohibited and restricted items list Click Here . Items found in any of our shipment and deemed to be prohibited can be held by us or courier partners and dealt with as see fit, including but not limited to, disposing of the item.

Items Not Protected

Items Not Protected

The services provided to us by the couriers will deliver the following items, however, you do so at your own risk.
The item will not be protected for any loss or damage, however if the item is lost within the network we will refund the cost of the carriage only. 

No glass

Animal / Animal Related* Goods made from or containing animal products.

No china/porcelain

China / Porcelain* Fragile materials such as bone china, fine china, and porcelain are not protected for any loss or damage.

No jewellery

Jewellery*
All jewellery items can be sent but are considered ‘no protection’.

To view the full list of prohibited and restricted items list Click Here. Items found in any of our shipment and deemed to be prohibited can be held by us or courier partners and dealt with as see fit, including but not limited to, disposing of the item.

Items Protected For Loss Only

Items Protected For Loss Only

The services provided to us by the couriers will send the following items, however, they will not be protected for any damage. If the item is lost within the network you will be refunded the cost of the carriage and the items value *.

No furniture and electricals

Furniture & Electricals* Including objects such as tables, chairs, desks, beds or electronic devices. Must be within service restrictions and packaged correctly.

No instruments

Instruments* All Musical Instruments must be sent in a hard case and boxed. Maximum parcel protection value is up to £1,000.00 for lost items..

No ornaments

Ornaments* Must not be made of porcelain, china or glass (non-comp items).

No bicycles

Bicycles* Bicycles can be sent but are not protected for damage, please ensure these are correctly packaged in a box with the wheels detached and handle bars in a straight position.

* Cargo protection must be taken out for any loss to be claimed.
Items Protected For Loss Only. Items found by us or by our courier partners and deemed to be prohibited can be held by us or by our courier partners and dealt with as they see fit, including but not limited to, disposing of the item.